Forget e-mails. Forget lengthy conference calls. Forget things being lost in translation and searching hours for documents, logo's, images or important contracts. Our B2B help desk is the perfect project management system.
Having experienced the daily struggle of managing clients requests at mass first hand - and the lack of systems out there that fully cover business to business needs – we decided to develop a B2B management portal like no other, which completely turned our business around. Instead of keeping this development to ourselves, we chose to lease it out on a monthly basis to other B2B companies facing the exact same challenges we did.
SO HOW DOES OUR B2B HELP DESK HELP YOU?
Imagine a place where your clients have access to create tickets and requests for you. A place where you can easily manage these requests by company, by priority, and by status – eliminating emails, skype and live chat communication. Your clients will be able to add videos, documents, files and images to these requests, whilst also being able to add any person in any country or office to the request in hand. Each and every person in your client's company can have access to this system, enabling all international offices to get involved, and you too can add anyone needed from your company or regional offices to manage your clients issue.
Clarify client requirements that are unclear in writing, use the 'secret chat' function to have discussions within the request ticket (between your team) without your client knowing, and even create requests for your clients reminding them about certain things they need to follow up on.